Payments & Refunds
Transparent payment handling
Islandwale is a service operated by Blair Bazaar. This policy explains how payments, rental deposits, and eligible refunds are handled.
Accepted payment methods
- Online payment through the payment gateway at checkout.
- UPI or cash for refundable rental security deposits at delivery.
- Any payment method shown at checkout may depend on service availability.
Online payment confirms the order amount. Rental deposits, when applicable, are separate and collected during delivery.
Rental security deposits
Some rental products require a refundable security deposit. This protects against missing items, breakage, burns, heavy damage, or non-return. The deposit amount is shown before checkout and must be paid at delivery by cash or UPI.
Failed or duplicate payments
- If payment fails, the order may remain pending until successful confirmation is received.
- If money is deducted but the order is not confirmed, contact support with payment details.
- Duplicate payment cases are reviewed and refunded after verification with payment records.
Refund timelines
- Eligible order refunds are processed after cancellation or support review.
- Security deposit refunds are processed after item pickup and condition check.
- Bank, UPI, or gateway settlement timelines may vary after we initiate a refund.